Cancellations 

You have the right to cancel or amend any order before the time of dispatch and receive a full refund. However, if you need to cancel, amend or return your order after the time of dispatch, please read the below. 

 

Returns

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

NOTE: ALL ITEMS PURCHASED IN THE RIP 'N SHIP SECTION ARE UNABLE TO BE RETURNED - due to the nature of these products being opened live, we are unable to accept returns or refunds for these products.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exchanges

We will only exchange items if they arrive faulty, defective or damaged. As mentioned above, please inspect your order upon receptions and contact us if there are any issues.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

NOTE: ALL ITEMS PURCHASED IN THE RIP 'N SHIP SECTION ARE NON REFUNDABLE - due to the nature of these products being opened live, we are unable to provide refunds for these products.

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Shipping

If you apply for any of the above, please contact us via email or live chat before shipping back the order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Card Forge can not be held responsible for any supplementary costs incurred by a customer caused by delayed/lost/misrouted orders.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.

 

Return Address:

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3 Kalang Street

Palm Beach

QLD 4221

 

Australian Business Number:

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53 233 586 464